Legal process outsourcing continues to get a lot of buzz. You know it's getting big, because it's now commonly referred to by its acronym -- LPO. (Just type LPO into google and look at the sponsored links. You'll see what I mean.)
In any event, Mark Ross of LawScribe is not only in the LPO business, but he is a high profile commentator on the LPO industry. He recently posted some of his thoughts here and includes the text of a nice student piece that offers a good primer on LPO and addresses issues of ethics and efficiency in the LPO industry.